For unwanted items the order will be refunded excluding any delivery charges. All product packaging, labels and tags must be included.
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We don't offer free returns for unwanted or unsuitable orders back to us, you're welcome to drop an order back into one of our stores.Īll goods must be in a new and unused condition. Please allow a reasonable timescale for completion of this process, customer services can advise further. If after receipt of your claim form the product needs to be returned to us we will provide a pre-paid returns label or arrange collection for larger / heavier items, customer services will advise when we receive you claim form.įor technical faults or repairs we use the services of the original manufacturer or nominated agentfor inspection, testing and high quality guaranteed repairs. Please don't send a product back without contacting us first using the contact form. If you have an item purchased from one of our stores, please contact the respsective store directly. We stand by the quality and performance of the products we sell, as a genuine stockist we offer manufacturer extended guarantees where applicable.įor faulty products and warranty, please complete the claim form, you'll need your order number and some pictures when appropriate. Please include as much information as possible to help us fully understand the issue. There are over 5,800 Collect+ stores often open 7 days a week.ġ: Pack your itemand complete returns formĢ: Buy a returns label for £4.49 at Collect+ģ: Drop off at Collect+ shop and get a receiptĬollect+ is a service separate to Taunton Leisure, click here for their terms & conditions. Please retain proof of posting or tracking receipt in case of query.Įasy and convenient returns with Collect+ (you're welcome to use any service you wish like Royal Mail, Hermes if you prefer) You are welcome to use Royal Mail or whichever delivery or service is convenient to return your order to us.
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Please refer to our full returns terms and conditions in the FAQ section for information on tents, climbing gear, underwear and footwear for further guidance.
Note: you can also return online purchases to our stores for refund / exchange too! Simply return the items to us in a new and unused resalable condition, securely packaged with all product packaging, labels and tags included within 90 days of receipt.
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